Lock Won't Turn or Is Stiff
A lock that won't turn or turns with significant difficulty has a cylinder that's seized from corrosion, debris accumulation, or worn internal components. In California's coastal areas, salt air corrosion of the lock cylinder's internal pin and spring components is the most common cause of a stiff or seized cylinder. Inland, debris and worn spring tension are more common causes. CDW diagnoses the specific cause before recommending lubrication, cylinder service, or cylinder replacement.
Key Turns But Latch Doesn't Move
A lock where the key turns freely but the latch doesn't move has a failed connection between the cylinder's cam and the latch mechanism. The cylinder cam drives the latch retraction when the key is turned. When the cam breaks, the cylinder turns without engaging the latch. This is a mechanism failure rather than a cylinder failure, and it requires latch mechanism assessment and repair or replacement rather than cylinder work. CDW identifies the specific failed connection before recommending any replacement.
Latch Won't Catch or Engage Strike Plate
A door where the latch bolt doesn't catch in the strike plate when the door is closed has a latch that's misaligned with the strike plate opening, a latch bolt that's not extending fully, or a strike plate that has shifted from frame movement. California's seismic activity is a common cause of sudden strike plate misalignment that appears without any visible structural damage. CDW measures latch bolt position relative to strike plate position before recommending any repair approach.
Door Handle Loose or Wobbling
A door handle that has become loose and wobbles when operated has mounting screws that have backed out from the door or the handle rose, a handle spindle that has worn to the point of allowing handle movement, or a mounting substrate that has degraded from moisture and can no longer hold the mounting screws at correct torque. CDW identifies which of these applies and addresses the underlying cause rather than just retightening screws that will loosen again.
Door Handle Broken or Detached
A door handle that has broken or pulled completely away from the door has failed at the handle body, the spindle connection, or the mounting rose. California's UV exposure brittles the resin components of door handles over time, and a handle that's been UV-degraded may crack or break from normal operating force. CDW replaces broken and detached handles with correctly specified replacements for the specific door type and lock configuration.
Deadbolt Won't Extend or Retract
A deadbolt that won't extend fully or won't retract has a bolt that's contacting the strike plate edge rather than entering the strike plate hole cleanly, a mechanism that's seized from corrosion, or a thumb turn or cylinder connection that has failed. A deadbolt that's partially extended into the strike plate edge rather than fully into the strike plate hole is not providing the security the deadbolt is intended to provide. CDW assesses the strike plate alignment and the mechanism condition before recommending any repair.
Lock Won't Engage After a California Earthquake
A lock that functioned correctly before a seismic event but won't engage afterward has experienced frame movement that shifted the strike plate out of alignment with the latch or deadbolt. The frame movement may be too small to see visually but is sufficient to move the strike plate enough that the bolt no longer aligns with the plate's hole. CDW measures the specific misalignment after a seismic event and advises on whether strike plate adjustment or frame realignment is the correct approach.
Coastal Salt Air Has Seized the Lock Cylinder
A lock cylinder that has become progressively stiffer over time in a California coastal location has accumulated salt air corrosion on its internal components. The progression is typically key-in and turn with slight resistance, key-in and turn with significant resistance, key-in but turn is very difficult, key-in but cylinder won't turn at all. CDW assesses the cylinder's condition and advises on whether professional cylinder service can restore function or whether cylinder replacement is the more economical approach given the corrosion extent.
Strike Plate Misaligned or Damaged
A strike plate that's misaligned from frame movement or damaged from forced entry attempts produces a latch or deadbolt that either won't engage correctly or engages under stress that wears the mechanism faster than normal operation. CDW adjusts strike plate position, enlarges the strike plate opening where the bolt is partially engaging, or replaces the strike plate entirely where it's damaged. Strike plate adjustment is often the fastest and most economical fix for a lock that won't engage correctly.
Door Can't Be Locked From the Outside
A door that can't be locked from the outside with a key has a cylinder that has failed, a thumb turn that disconnects the exterior key operation, or an exterior handle that has separated from the latch mechanism. CDW assesses the exterior lock operation independently from the interior operation to identify which component in the exterior-to-latch chain has failed.